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Does your claims department sound like this?
At Credit Unions First, stories like this aren’t rare—they’re a reflection of how the Vehicle Service Contract program is designed to work.
In this example with CU South Credit Union, a claim that would have normally been denied was still covered, simply because the member relationship mattered more than the fine print. That kind of flexibility and member-first thinking happens more often than you might expect, creating real moments of relief when members need it most. It’s not about bending rules—it’s about empowering credit unions to take care of their people whenever possible. While every contract has its limits, the goal is always to find a way to say “yes” when it counts. These are the kinds of experiences that turn everyday transactions into lifelong loyalty.
With Credit Unions First, it’s not just coverage—it’s advocacy.
Keep More. Earn More. Serve Better.
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